1. HOME/HELP

For Customers

Getting Started

  • What is Handkrafted? How does it work?
  • What are the benefits of connecting directly with makers to commission a handmade item?
  • Are there any fees?
  • What is the Handkrafted Price Guarantee?
  • What are typical lead times for delivery of commission goods?
  • Do you deliver to my country?

Browsing Makers & Products

  • How to connect with and commission a maker
  • Searching and browsing products & makers
  • Maker project history statistics and feedback ratings
  • What is a Premium maker profile?
  • Following makers
  • Liking products

Posting a Brief & Choosing a Maker

  • What information should be included in my brief?
  • How much should I expect to pay?
  • How many makers can I expect to hear from?
  • Can I send an enquiry directly to a specified maker?
  • What information and detail can I expect from makers?
  • Using the Project Dashboard

Payments & Transacting with Makers

  • Agreeing Upon Contract & Payment Terms Upfront
  • How are payments typically structured?

General

  • Updating your user profile
  • I can't login to my account or I forgot my password
  • Information on Copies & Replicas
  • Contacting us for further information

For Makers

FAQ

  • Looking for Maker Help & FAQS?
  • What are Premium Profiles?
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