For Customers

Getting Started

• What is Handkrafted? How does it work?
• What are the benefits of connecting directly with makers to commission a handmade item?
• Are there any fees?
• What is the Handkrafted Price Guarantee?
• What are typical lead times for delivery of commission goods?
• Do you deliver to my country?

Browsing Makers & Products

• How to connect with and commission a maker
• Searching and browsing products & makers
• Maker project history statistics and feedback ratings
• What is a Premium maker profile?
• Following makers
• Liking products

Posting a Brief & Choosing a Maker

• What information should be included in my brief?
• How much should I expect to pay?
• How many makers can I expect to hear from?
• Can I send an enquiry directly to a specified maker?
• What information and detail can I expect from makers?
• Using the Project Dashboard

Payments & Transacting with Makers

• Agreeing Upon Contract & Payment Terms Upfront
• How are payments typically structured?

General

• Updating your user profile
• I can't login to my account or I forgot my password
• Information on Copies & Replicas
• Contacting us for further information